MSN / Windows Messenger error code 0x81000370
Problem description
When you start Windows Messenger or MSN Messenger you cannot sign in, and you get error code 0x81000370 along with the message:
There was a problem connecting you to MSN Messenger.
When you start Windows Messenger or MSN Messenger you cannot sign in, and you get error code 0x81000370 along with the message:
There was a problem connecting you to MSN Messenger.
This error is usually caused by the security parts in MSN Messenger not working correctly.
First close Messenger then go to ww.passport.net with Internet Explorer (also if you normally use another webbrowser) then click on the sign in button, you may get a certificate dialog. Accept the certificate, now if you start MSN Messenger it should work.
If you did not get the certificate dialog and MSN Messenger still does not work, open the advanced settings dialog in Internet Explorer by clicking on the Tools - Internet options menu and then go to the advanced tab. Go down to the security section and make sure use SSL 2.0 and use SSL 3.0 are both checked. MSN Messenger requires correctly working SSL certificates for the authentication process (checking if your username and password are correct).
If this did not solve your problem, try reading the SSL certificates to the computer's certificate store by registering the dll files that Messenger needs. In addition, this will also enable Windows to find the DLL Files when Messenger needs it.
Download and execute this file to do this automatically.
If you prefer, you can also type the following commands yourself to register the .dll files
First open a run window by clicking start, then run. Now, type the following command and press enter:
regsvr32 softpub.dll Wintrust.dll Initpki.dll Rsaenh.dll Mssip32.dll Cryptdlg.dll
If you use Windows XP you should open another run window after running the previous commands then type the following command:
regsvr32 Dssenh.dll Gpkcsp.dll Slbcsp.dll Sccbase.dll
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